Delivery & Shipping | Best Beds Australia

Delivery & Shipping

Professional Freight Delivery

All Melbourne deliveries are handled by our professional freight partners.

Delivery starts from just $30 (depending on item), and from $95 for large items across a very large area of Melbourne. Your exact delivery rate is calculated at checkout based on your suburb.

⭐ Melbourne Metro Flat-Rate Delivery: Whether you order 1, 2, or 3 mattresses — or a mattress combined with a bed frame — you pay the same flat delivery rate of $95. No extra charges for multiple large items.

At Best Beds, we are committed to getting your mattress to your door safely and professionally.

Delivery Coverage & Costs

Melbourne Metropolitan Delivery

We deliver across a very large area of Melbourne, covering most metropolitan suburbs.

Delivery starts from $95 (covers the majority of Melbourne)
Your exact delivery rate is calculated automatically at checkout based on your suburb
No surprises — you'll see your exact delivery cost before you pay
Professional freight delivery included
Ground floor delivery to your door

How to Check Your Delivery Cost

Simply add products to your cart, proceed to checkout, enter your delivery address, and your suburb-based delivery cost will be displayed instantly.

Regional Victoria & Interstate

Delivering outside our Melbourne service area? If your address isn't showing a delivery option at checkout, this means our freight partners don't currently deliver to your area.

You still have options to get your mattress:

Option 1: Contact Us for a Quote

Email us at hello@bestbeds.com.au with your postcode/address and we'll check freight costs for your region.

Option 2: Arrange Your Own Transport

Use AirTasker or a similar service, or book directly with a freight company and arrange pickup from our Epping showroom.

Many customers from regional Victoria and interstate use services like AirTasker to arrange pickup from our Epping showroom and delivery to their address. This gives you flexibility and often works out very competitively.

To use this option:

Order online and arrange pickup from our showroom (see Showroom Pickup section below)
Create an AirTasker or similar service task for transport to your address
Collect your mattress and have it delivered to your address

We recommend adding freight insurance (see below) if you use this method.

Delivery Method

Compressed Box

Delivered vacuum-sealed and compressed — simply unbox, remove the wrapping, and your mattress expands to full size within 24–48 hours.

Easy to manoeuvre through doorways and hallways
Easy to carry upstairs if needed
Less packaging waste

Fully Uncompressed

Some models are delivered fully uncompressed and ready to use straight away.

Not sure which applies to your model? Check the product listing or ask us before ordering: hello@bestbeds.com.au

Delivery Timeframes

Estimated delivery within Melbourne: 3–7 business days

Timeframes are estimates and may vary based on your location within Melbourne, carrier availability and routes, product availability and stock levels, and seasonal demand periods.

You'll receive tracking information with your order confirmation, and our team will keep you updated throughout the delivery process.

Delivery Process

Order confirmed: Payment received and order locked in
Mattress prepared: Carefully packaged ready for dispatch
Freight arranged: Pickup scheduled with our freight partner
Tracking provided: You receive order updates (where available)
Delivery scheduled: Carrier contacts you to confirm delivery time
Delivery: Delivered to your door, ground floor

Upstairs Delivery (Additional Service)

Standard delivery includes ground floor only. If you need upstairs delivery:

Please let us know at checkout or when ordering
Our delivery team is happy to assist where possible — please contact us to confirm
Additional charges will apply based on complexity

Freight Insurance (Highly Recommended)

We strongly recommend adding freight insurance, especially if you're using AirTasker or similar services, you've arranged your own pickup/transport, or you want extra peace of mind.

What Freight Insurance Covers

Protection against damage during transport
Loss or damage in transit
Faster claims processing if issues arise
Peace of mind knowing your mattress investment is protected

Ask us about adding freight insurance when placing your order: hello@bestbeds.com.au

Melbourne Showroom Pickup

Prefer to collect your mattress in person? We offer free showroom pickup!

Benefits of Pickup

Save on delivery costs
Take your mattress home immediately (subject to stock and vehicle capacity)
Visit our showroom and test our full range
Personal service from our team

How Showroom Pickup Works

Order online or contact us to arrange
We'll confirm stock availability and ready date
Contact us to confirm a pickup time during opening hours
Bring valid photo ID (driver's licence, passport, or government ID)
Collect your mattress and take home

Important: To protect both you and our team, we require valid photo ID when collecting orders.

Best Beds Showroom Location

Khosh Business Centre
Suite 3/543 Cooper St
Epping VIC 3076
(Enter via the Caltex Service Station lane on Cooper St)

Showroom Hours

Monday – Friday: 11am – 3pm
Saturday: By arrangement
Sunday: Closed

For current opening times, check our Google listing / Google Maps

Arranging Your Own Transport

If you're arranging your own pickup or transport:

Coordinate directly with us to confirm a pickup time during opening hours
Your mattress will be ready for collection
We highly recommend adding freight insurance for your peace of mind
Ensure your vehicle can accommodate the mattress dimensions (we can provide measurements)

Email us to discuss: hello@bestbeds.com.au

Contact Us for Delivery Questions

Have questions about delivery to your area? Our team is here to help.

A2N2 Pty Ltd T/A Best Beds
Email: hello@bestbeds.com.au
Phone: 0485 695 300
Website: www.bestbeds.com.au

Showroom Address:
Suite 3/543 Cooper St, Epping VIC 3076
(Enter via Caltex Service Station lane)

Showroom Hours:
Monday – Friday: 11am – 3pm
Saturday: By arrangement
Sunday: Closed
For current opening times, check our Google listing / Google Maps

This policy was last updated: August 2026