Delivery & Shipping Policy

At BestBeds, we are committed to getting your quality Australian-made and imported mattresses to your door safely and professionally.

BestBeds is a trading name of A2N2 Pty Ltd (ACN 675 108 479)

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Delivery Coverage & Costs

Melbourne Metropolitan Delivery

We deliver to qualifying Melbourne metropolitan addresses.

• $95 delivery for up to two bulky items per order and delivery address
• $40 for each additional bulky item
• Professional freight delivery included
• Ground-floor delivery to your door

How to Check Your Delivery Cost

Add your products to the cart and enter your delivery address at checkout. Eligible Melbourne metro orders will display the applicable delivery rate before payment.

Regional Victoria & Interstate

Delivery outside Melbourne is by quote only. No automatic delivery rate is offered at checkout for addresses outside the Melbourne metro service area.

You still have great options to get your mattress:

Option 1: Contact Us for a Quote

Email us at hello@bestbeds.com.au with your postcode/address and we'll check freight costs for your region.

Option 2: Book Your Own Transport

For example, use AirTasker or a similar service, or book directly with a freight company and arrange pickup from our Epping warehouse.

Many customers from regional Victoria and interstate use services like AirTasker to arrange pickup from our Epping showroom and delivery to their address. This gives you flexibility and often works out very competitively.

To use this option:

1. Order online and arrange pickup from our showroom (see Showroom Pickup section below)
2. Create an AirTasker or similar service task for transport to your address
3. Collect your mattress and have it delivered to your address

We recommend adding freight insurance (see below) if you use this method.

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Delivery Method

Delivery format varies by model:

📦 Compressed Box

Delivered vacuum-sealed and compressed — simply unbox, remove the wrapping, and your mattress expands to full size within 24–48 hours.

• ✅ Easy to manoeuvre through doorways and hallways
• ✅ Easy to carry upstairs if needed
• ✅ Less packaging waste

🛏️ Fully Uncompressed

Some models are delivered fully uncompressed and ready to use straight away.

Not sure which applies to your model?

Check the product listing or ask us before ordering: hello@bestbeds.com.au

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Delivery Timeframes

Estimated delivery within Melbourne: 3–7 business days

Timeframes are estimates and may vary based on:

• Your location within Melbourne
• Carrier availability and routes
• Product availability and stock levels
• Seasonal demand periods

You'll receive tracking information with your order confirmation, and our team will keep you updated throughout the delivery process.

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Delivery Process

1. Order confirmed: Payment received and order locked in
2. Mattress prepared: Carefully packaged ready for dispatch
3. Freight arranged: Pickup scheduled with our freight partner
4. Tracking provided: You receive order updates (where available)
5. Delivery scheduled: Carrier contacts you to confirm delivery time
6. Delivery: Delivered to your door, ground floor

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Upstairs Delivery (Additional Service)

Standard delivery includes ground floor only. If you need upstairs delivery (up stairs, into bedroom, etc.):

• Please let us know at checkout or when ordering
• Our delivery team is happy to assist where possible — please contact us to confirm
• Additional charges will apply based on complexity

Contact us to discuss your specific needs: hello@bestbeds.com.au

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Freight Insurance (Highly Recommended)

We strongly recommend adding freight insurance, especially if:

• You're using AirTasker or similar services
• You've arranged your own pickup/transport
• You want extra peace of mind

What Freight Insurance Covers:

• Protection against damage during transport
• Loss or damage in transit
• Faster claims processing if issues arise
• Peace of mind knowing your mattress investment is protected

Cost is minimal compared to your mattress value and can save significant hassle if transit issues occur.

Ask us about adding freight insurance when placing your order: hello@bestbeds.com.au

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Melbourne Showroom Pickup

Prefer to collect your mattress in person? We offer free showroom pickup!

Benefits of Pickup:

• ✅ Save on delivery costs
• ✅ Take your mattress home immediately (subject to stock and vehicle capacity)
• ✅ Visit our showroom and test our full range
• ✅ Personal service from our team

How Showroom Pickup Works:

1. Order online or contact us to arrange
2. We'll confirm stock availability and ready date
3. Schedule pickup appointment (Mon-Fri 11am-3pm or Sat by appointment)
4. Bring valid photo ID (driver's licence, passport, or government ID)
5. Collect your mattress and take home

Important: To protect both you and our team, we require valid photo ID when collecting orders. This confirms the order is being collected by the person who placed it.

BestBeds Showroom Location

Khosh Business Centre
Suite 3/543 Cooper St
Epping VIC 3076
(Enter via the Caltex Service Station lane on Cooper St)

Showroom Hours:

• Monday - Friday: 11am - 3pm
• Saturday: By appointment only
• Sunday: Closed

Contact us to arrange pickup: hello@bestbeds.com.au

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Arrange Your Own Transport?

If you're arranging your own pickup or transport:

• Coordinate directly with us to schedule pickup time
• Your mattress will be ready for collection
• We highly recommend adding freight insurance for your peace of mind
• Ensure your vehicle can accommodate the mattress dimensions (we can provide measurements)

Email us to discuss: hello@bestbeds.com.au

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Contact Us for Delivery Questions

Have questions about delivery to your area? Our team is here to help.

A2N2 Pty Ltd T/A BestBeds
Email: hello@bestbeds.com.au
Phone: 0485 695 300
Website: www.bestbeds.com.au

Showroom Address:
Suite 3/543 Cooper St, Epping VIC 3076
(Enter via Caltex Service Station lane)

Showroom Hours:
Monday - Friday: 11am - 3pm
Saturday: By appointment
Sunday: Closed

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This policy was last updated: May 2026