Frequently Asked Questions
Where is Best Beds located?
Our showroom and warehouse are located at Thomastown, Melbourne. We deliver Australia-wide.
Do you deliver across Australia?
Yes. We deliver to metropolitan and regional locations across Australia. Delivery availability and costs vary depending on location, product size, and order quantity.
How much does delivery cost?
Delivery costs start from $40 and are calculated based on freight size and destination. For an accurate quote, please contact us with your delivery address before ordering.
How long does delivery take?
Delivery timeframes depend on your location, carrier availability, and product size. Estimated delivery times will be advised at the time of order or quotation.
Do you accept returns?
Due to hygiene reasons, Best Beds does not accept returns or offer refunds unless a product is supplied faulty.
What happens if my product is faulty?
All products are carefully checked prior to dispatch. If you receive a faulty product, you must notify us within 48 hours of delivery. Claims made after this period may not be accepted.
Once confirmed as faulty, we will assess whether repair, replacement, or refund is appropriate in accordance with Australian Consumer Law.
Are limited returns ever accepted?
In limited circumstances where a return is mutually agreed:
- A 35% restocking and handling fee applies
- Original shipping charges are non-refundable
- The buyer is responsible for return shipping costs
- Products must be unused and returned in original packaging
Do your mattresses come with a warranty?
Yes. All mattresses come with a product-specific warranty, with coverage of up to 10 years depending on the model. Proof of purchase is required.
How long does it take to adjust to a new mattress?
Most mattresses require an adjustment period of 2 to 3 months as materials settle and your body adapts. This is normal and not considered a fault.
Do you offer mattress firmness advice?
Yes. Our team has nearly 20 years of experience in bedding and can help you choose the right mattress based on your comfort preferences and sleep needs.
Do you recommend a mattress protector?
Absolutely. Using a mattress protector helps maintain hygiene and ensures your warranty remains valid.
How can I contact Best Beds?
You can contact us via our Contact page or email us at hello@bestbeds.com.au.